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Warranty & Returns

At JB Picks, I put a lot of care into every pick I make. I want you to feel confident trying one out, so here’s my simple, straight‑shooting warranty and returns info — the same way I’d explain it if we were talking in person.

60‑Day Craftsmanship Warranty

If something is actually wrong with the pick — meaning a real manufacturing defect — I’ll make it right. That includes things like:

  • Warping or delamination not caused by heat or misuse
  • A material flaw that affects how the pick plays
  • Edges or surfaces that weren’t shaped correctly

If that happens, I’ll replace the pick at no charge, including shipping.

30‑Day Returns

I offer 30‑day returns for situations like:

  • You received the wrong item
  • The pick has a confirmed defect
  • There’s a material or craftsmanship issue that affects playability

If it’s a legitimate issue, I’ll take care of you.

Tone & Feel (Important but Friendly)

Tone is personal — your guitar, strings, amp, and playing style all shape it. So if a pick doesn’t sound the way you hoped, that’s not considered a defect and isn’t eligible for a return or warranty replacement.

But I’m not leaving you stuck.

If the pick is still in like‑new condition, I offer a one‑time courtesy exchange for a different model or thickness. Sometimes a small change makes a big difference in feel and tone.

Breakage Exchange (Maker’s Courtesy)

If your pick breaks during normal use within the first 30 days, I’ll send you a replacement — no charge. Picks shouldn’t snap or crack under regular playing, so if yours does, I want to make it right.

All I ask is:

  • A quick photo of the broken pick
  • Your order number
  • A short note about what happened

I’ll get a new one headed your way.

What’s Not Covered

To keep things fair, here’s what isn’t covered under warranty or returns:

  • Normal playing wear
  • Damage from bending, dropping, or heat
  • Picks that have been reshaped, sanded, or drilled
  • Loss or theft
  • Custom designs unless there’s a real defect
  • Tone or feel preferences (covered by the courtesy exchange instead)

How to Reach Out

If you think you’ve got a defective pick or need help with an exchange, just send me an email at sales@jbpicks.com with the following:

  • Your order number
  • A photo of the issue
  • A quick note about what’s going on

I’ll take a look and get you taken care of.